Monica Doshi is a certified trainer in e-Customer Relationship Management and has been appointed as the ProNet Consultant for India by Ulysses Learning, U.S.A. She has also been certified as a Master Trainer from AT&T College of Call Center Excellence. She has over 8 years of experience in Retailing and Customer Service functions. Monica has a postgraduate degree in Commerce specializing in Management Studies, from Bombay University and trained as e-Customer Relationship Manager at the Algonquin College in Canada.

At LMI the responsibility to succeed is on the new licensee. We have a comprehensive system in the form of processes, materials, interactive sessions and opportunities to develop relationships and succeed in the business. From our experience those who give the requisite inputs in terms of time, follow the systems as recommended and have a positive mental attitude and are goal directed, succeed.